Online Client Relations Assistant

Job Description:

Konga Group is looking for a dedicated and reliable Online Client Relations Assistant to join our team in Ibadan, NG on a part-time basis. As an Entry Level position, no prior experience is required, making this an excellent opportunity for individuals looking to kickstart their career in client relations.

Responsibilities: - Respond to client inquiries and provide exceptional customer service through online channels such as email, chat, and social media platforms - Build and maintain positive relationships with clients to ensure their needs are met and issues are resolved in a timely manner - Collaborate with other team members to address client concerns and provide feedback to improve overall client experience - Assist in updating and maintaining client databases and records to ensure accurate information is always available - Monitor client feedback and reviews to identify areas for improvement and implement strategies to enhance client satisfaction - Stay up-to-date on industry trends and best practices to effectively meet client needs and expectations - Work with the marketing team to promote products and services to clients through online channels

Requirements: - High school diploma or equivalent - Excellent communication and interpersonal skills - Strong attention to detail and ability to multi-task in a fast-paced environment - Proficient in Microsoft Office Suite and knowledge of online communication platforms - Persuasive and able to handle difficult client interactions with professionalism and empathy

Personality Traits: - Reliable: Demonstrates consistency and dependability in carrying out tasks and responsibilities - Dedicated: Shows a strong commitment and passion for providing outstanding client service

Soft Skills: - Persuasion: Ability to influence and convince others to take specific actions or accept certain ideas - Attention to Detail: Ability to focus on the small elements of a project or task to ensure accuracy and quality

Benefits: - Remote work flexibility - Paid sick leave - Relocation allowance

Working Environment: At Konga Group, we encourage curiosity and questioning to fuel innovation and growth. We provide a supportive and collaborative work environment where every team member has the opportunity to contribute and grow.

Equal Opportunity Statement: Konga Group is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive work environment where all employees are valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.