Online Client Relations Manager

Job Description:

We are looking for a dynamic Online Client Relations Manager to join our team at ExxonMobil in Abuja, Nigeria. As an Associate Level position, the ideal candidate will have at least 5 years of experience in client relations or a related field. The Online Client Relations Manager will be responsible for managing and nurturing relationships with clients through online channels, ensuring customer satisfaction, and driving engagement and retention.

Responsibilities: - Develop and implement online client relations strategies to enhance customer experience and drive sales growth - Communicate with clients through various online channels, including email, chat, and social media - Monitor client feedback and respond to inquiries in a timely manner - Collaborate with marketing and sales teams to develop online campaigns and promotions - Analyze data and metrics to track client engagement and satisfaction - Identify opportunities to upsell and cross-sell products and services - Stay up to date on industry trends and best practices in online client relations - Maintain a positive and professional attitude when interacting with clients

Requirements: - Bachelor's degree in Marketing, Business, or related field - Proven experience in online client relations or a related field - Strong communication and interpersonal skills - Resilient and resourceful with the ability to handle challenging situations - Emotional intelligence and ability to empathize with clients - Excellent planning and organizational skills - Ability to work independently and as part of a team - Proficiency in CRM software and online communication tools

Benefits: - Paid Time Off (PTO) - Employee discounts - Parental leave

Working Environment: At ExxonMobil, we foster a working environment that sparks creativity and motivation. We believe in empowering our employees to strive for greatness and encourage innovation and growth.

Deadline to Apply: May 2, 2024

Equal Opportunity Statement: ExxonMobil is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.