Online Client Relations Specialist

Job Description:

Kuda Bank is seeking a passionate and confident Online Client Relations Specialist to join our team in Port Harcourt, NG. As an Associate level role, the ideal candidate should have at least 4 years of experience in a similar role.

Responsibilities: 1. Providing exceptional customer service to online clients through various communication channels such as chat, email, and social media. 2. Managing and resolving client inquiries and issues in a timely and professional manner. 3. Building and maintaining strong relationships with clients to ensure satisfaction and retention. 4. Collaborating with other team members to develop strategies for improving client experience and satisfaction. 5. Monitoring client feedback and engaging with clients to gather insights for continuous improvement. 6. Creating and delivering engaging presentations to both internal and external stakeholders. 7. Managing client accounts and ensuring that all information is accurate and up to date. 8. Keeping up to date with industry trends and using this knowledge to enhance client interactions. 9. Participating in team meetings and contributing ideas to improve overall client relations processes.

Requirements: 1. Bachelor's degree in Business Administration, Marketing, or related field. 2. Excellent communication skills, both written and verbal. 3. Strong teamwork and collaboration skills. 4. Ability to multitask and prioritize effectively in a fast-paced environment. 5. Experience with customer relationship management (CRM) software is a plus. 6. Passion for providing exceptional customer service. 7. Confidence in engaging with clients and presenting information effectively. 8. Willingness to travel and engage with clients in person when necessary. 9. Proficiency in Microsoft Office suite. Benefits: - Travel & spending expenses - Company transportation - Profit sharing

Working Environment: At Kuda Bank, we strive for a harmonious workplace where collaboration and respect prevail. We provide a supportive and inclusive environment where all team members are encouraged to grow and succeed.

Equal Opportunity Statement: Kuda Bank is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified candidates are encouraged to apply.

Deadline to Apply: 2024-07-22

If you meet the requirements above and are excited to join a dynamic team in a fast-growing company, we encourage you to apply for the Online Client Relations Specialist position at Kuda Bank today.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.