Online Client Service Manager

Job Description:

Ikeja Electric is seeking a dynamic and experienced Online Client Service Manager to join our team in Ibadan, Nigeria. The ideal candidate will have a minimum of 7 years of experience in customer service and client management, with a demonstrated record of success in the online environment. As a part-time position at the mid-to-senior level, this role requires a high level of adaptability and energy to effectively manage client relationships in a fast-paced online setting.

Responsibilities:

- Manage and oversee all online client service activities, including responding to client inquiries, resolving issues, and ensuring a high level of customer satisfaction - Develop and implement online client service strategies to enhance the overall client experience and drive client engagement - Collaborate with cross-functional teams to coordinate online client service initiatives and campaigns - Utilize negotiation and planning skills to address client needs and concerns effectively - Monitor and analyze online client service metrics to track performance and identify areas for improvement - Lead the development and implementation of online client service best practices and protocols - Stay current on industry trends and best practices to continually enhance online client service offerings

Requirements:

- Bachelor's degree in a relevant field - Minimum of 7 years of experience in customer service and client management - Demonstrated success in managing online client service activities - Strong negotiation and planning skills - Ability to thrive in a fast-paced online environment - Excellent communication and interpersonal skills - Adaptable and energetic personality traits - Experience with online client service platforms and tools - Commitment to giving back to the community through corporate social responsibility initiatives

Benefits:

- Relocation allowance - Training & professional development opportunities - Vision insurance coverage

Working Environment:

At Ikeja Electric, we are committed to giving back to the community through our corporate social responsibility initiatives. As an Online Client Service Manager, you will have the opportunity to make a positive impact on the community while driving client engagement and satisfaction.

Equal Opportunity Statement:

Ikeja Electric is an equal opportunity employer and welcomes applications from all qualified individuals. We are committed to creating a diverse and inclusive work environment where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.