Online Client Service Manager

Job Description:

Seplat Petroleum Development is seeking an experienced and passionate Online Client Service Manager to join our team in Port Harcourt, NG. The ideal candidate will have a minimum of 6 years of experience in a similar role and possess a strong work ethic and resilience.

As the Online Client Service Manager, you will be responsible for managing and coordinating all aspects of client services for our online platforms. This includes responding to customer inquiries and issues in a timely manner, ensuring high levels of customer satisfaction, and providing support to the sales and marketing teams.

Responsibilities: - Manage all online client service channels, including email, chat, and social media - Respond to customer inquiries and issues promptly and professionally - Ensure customer satisfaction by resolving complaints and issues in a timely manner - Coordinate with the sales and marketing teams to provide support and information to clients - Monitor and analyze customer feedback to identify trends and areas for improvement - Develop and implement strategies to enhance the online customer experience - Stay up to date on industry trends and best practices in online customer service

Requirements: - Bachelor's degree in business, marketing, or a related field - Minimum of 6 years of experience in online client service or a related role - Strong analytical skills and decision-making abilities - Excellent communication and interpersonal skills - Passionate about providing exceptional customer service - Ability to work well under pressure and meet deadlines - Resilient and able to handle challenging situations with grace - Proficient in Microsoft Office and online customer service platforms

Personality Traits: Passionate, Resilient Soft Skills: Analysis, Decision-making

Benefits: - Travel and spending expenses covered - Company equipment provided - Retirement plan options

Working Environment: At Seplat Petroleum Development, we embrace a culture that challenges norms and encourages bold thinking. As an Online Client Service Manager, you will have the opportunity to work in a dynamic and collaborative environment where your ideas and contributions are valued.

Deadline to apply: 2024-05-29

Equal Opportunity Statement: Seplat Petroleum Development is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds and strive to create a supportive and respectful environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.