Online Client Support Representative

Job Description:

Guaranty Trust Bank is currently seeking a part-time Online Client Support Representative to join our team in Ibadan, NG. As an Associate Level position, we are looking for individuals with at least 3 years of experience in a customer support role. The ideal candidate will be independent and adaptable, with a strong attention to detail and excellent presentation skills.

Responsibilities: - Provide online support to clients through various communication channels such as email, chat, and social media - Assist clients with account inquiries, technical issues, and general questions - Ensure the highest level of customer satisfaction by resolving issues in a timely and efficient manner - Collaborate with other departments to escalate and resolve complex client issues - Maintain accurate records of client interactions and transactions - Stay up to date on product knowledge and industry trends

Requirements: - Bachelor's degree in Business Administration or a related field - 3+ years of experience in customer support or a similar role - Excellent communication skills, both written and verbal - Ability to work independently and as part of a team - Strong attention to detail and organization skills - Proficiency in MS Office and CRM software - Ability to adapt to a fast-paced and dynamic work environment

Benefits: - Gym membership - Company equipment - Dental insurance

Working Environment: Join a team that is dedicated to leading the industry through cutting-edge ideas and solutions. We foster a collaborative and inclusive work environment where employees are encouraged to share their ideas and grow professionally.

Equal Opportunity Statement: Guaranty Trust Bank is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, sexual orientation, or any other protected status. All qualified applicants will receive consideration for employment.

Deadline to apply: June 12, 2024

We look forward to receiving your application and welcoming you to our team at Guaranty Trust Bank.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.