Online Client Support Specialist

Job Description:

Nestlé is seeking a part-time Online Client Support Specialist to join our team in Ibadan, NG. As an Associate Level position, the successful candidate will have at least 3 years of experience in customer support or a related field. The ideal candidate will be reliable, energetic, have strong analytical skills, and thrive in a team-oriented environment.

Responsibilities: - Provide online support to clients via email, chat, and phone - Assist clients with product inquiries, troubleshooting, and order processing - Resolve client complaints and issues in a timely and professional manner - Escalate complex problems to the appropriate department for resolution - Monitor client feedback and communicate insights to the team - Maintain accurate records of client interactions and transactions

Requirements: - Minimum of 3 years of experience in customer support or a related field - Excellent communication skills, both written and verbal - Strong analytical skills with a problem-solving mindset - Ability to work effectively in a team environment - Proficiency in Microsoft Office and CRM software - Bachelor's degree in a relevant field preferred

Benefits: - Paid overtime for additional hours worked - Paid Time Off (PTO) for vacation and sick leave - Retirement plan for long-term financial security

Working Environment: At Nestlé, we encourage a spirit of exploration and taking calculated risks for growth. Our team values collaboration, innovation, and continuous improvement. We provide a supportive and inclusive work environment where all employees can thrive and reach their full potential.

Equal Opportunity Statement: Nestlé is an equal opportunity employer and is committed to providing a diverse and inclusive workplace. We welcome applicants of all backgrounds and do not discriminate based on race, color, religion, gender, sexual orientation, national origin, age, marital status, or disability.

Deadline to Apply: Interested candidates should submit their applications by May 18, 2024. Don't miss this opportunity to join a globally recognized company and make a positive impact on our clients' online experience. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.