Online Contact Center Assistant

Job Description:

Julius Berger Nigeria is seeking a proactive and dynamic Online Contact Center Assistant to join our team in Ibadan, NG on a part-time basis. As an Associate Level role, the successful candidate will have at least 3 years of experience in a similar role and possess a confident and energetic personality.

Responsibilities: - Manage online customer inquiries through various communication channels such as email, chat, and social media - Provide excellent customer service by addressing customer concerns and resolving issues in a timely manner - Assist with order processing, tracking, and follow-up to ensure customer satisfaction - Collaborate with other team members to improve online customer experience and drive sales - Perform administrative tasks related to the contact center operations - Assist in developing and implementing strategic plans for the contact center - Make informed decisions to optimize performance and achieve business goals

Requirements: - Minimum of 3 years of experience in a customer service or contact center role - Confident and energetic personality with excellent communication skills - Strong strategic planning and decision-making skills - Ability to work efficiently in a fast-paced environment - Proficiency in Microsoft Office and online communication tools - Knowledge of customer relationship management (CRM) systems is a plus

Benefits: - Paid sick leave - Parental leave - Joining Bonus

Working Environment: At Julius Berger Nigeria, we offer a flexible working environment that adapts to change with speed and efficiency. Our team is committed to delivering exceptional customer service and driving business success through innovation and collaboration.

Deadline to Apply: June 1, 2024

Equal Opportunity Statement: Julius Berger Nigeria is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to promoting diversity and creating an inclusive work environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.