Online Contact Center Specialist

Job Description:

Unilever Nigeria is seeking a highly motivated and detail-oriented Online Contact Center Specialist to join our team in Lagos, NG. This part-time position at the Associate Level requires a minimum of 2 years of experience in customer service or a related field. The ideal candidate will be independent, reliable, and possess excellent negotiation and planning skills.

Responsibilities: 1. Respond to customer inquiries via online chat, email, and social media platforms in a timely and professional manner. 2. Provide product information, resolve customer complaints, and assist with order processing. 3. Collaborate with other departments to ensure customer issues are resolved efficiently and effectively. 4. Keep detailed records of customer interactions and transactions. 5. Conduct research to identify trends and improve customer service processes. 6. Stay up-to-date on product knowledge and company policies.

Requirements: 1. Bachelor's degree in a related field or equivalent work experience. 2. Strong communication and problem-solving skills. 3. Ability to work independently and proactively prioritize tasks. 4. Proficiency in Microsoft Office and online communication tools. 5. Prior experience in a contact center or customer service role is preferred. 6. Must be able to work flexible hours, including evenings and weekends.

Benefits: 1. Paid Time Off (PTO) for part-time employees. 2. Joining Bonus for new hires. 3. Free food provided during work hours.

Working Environment: At Unilever Nigeria, we strive to nurture an entrepreneurial atmosphere, even within an established organization. We value creativity, innovation, and self-motivation in our employees and encourage them to take ownership of their work.

Equal Opportunity Statement: Unilever Nigeria is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Deadline to Apply: May 29, 2024

If you meet the requirements and are excited about the opportunity to work in a dynamic and supportive environment, we encourage you to apply for the Online Contact Center Specialist position at Unilever Nigeria in Lagos, NG.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.