Online Customer Care Assistant

Job Description: Paylater, a leading financial technology company based in Abuja, NG, is seeking a dynamic and energetic Online Customer Care Assistant to join our team on a part-time basis. As an Associate Level position, the Online Customer Care Assistant will be responsible for providing exceptional customer service to our online customers.

Responsibilities: 1. Respond to customer inquiries via email, chat, and phone in a timely and professional manner. 2. Assist customers with account issues, payment inquiries, and general questions related to our products and services. 3. Provide product recommendations to customers based on their individual needs and preferences. 4. Identify and escalate any issues or trends in customer inquiries to the appropriate department. 5. Collaborate with other team members to ensure a seamless customer experience. 6. Maintain accurate and detailed records of customer interactions in our database. 7. Assist with special projects and initiatives as needed.

Requirements: 1. A minimum of 3 years of experience in customer service or a related field. 2. Strong communication skills, both written and verbal. 3. Energetic and dedicated personality traits to provide excellent customer care. 4. Leadership skills to take charge of customer inquiries and provide solutions. 5. Persuasion skills to effectively communicate product recommendations to customers. 6. Ability to work independently and as part of a team. 7. Knowledge of basic computer programs and systems.

Benefits: 1. Training and professional development opportunities to enhance your skills. 2. Company transportation provided for eligible employees. 3. Paid sick leave to ensure your well-being. 4. Recognize and reward employees based on performance and merit.

Equal Opportunity Statement: Paylater is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected characteristic. All qualified applicants will receive consideration for employment.

Deadline to Apply: July 15, 2024

If you meet the requirements and are ready to join a fast-paced and innovative company, apply now to become our Online Customer Care Assistant at Paylater!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.