Online Customer Care Assistant

Job Description:

Paystack is seeking a dedicated Online Customer Care Assistant to join our team in Lagos, Nigeria on a part-time basis. As an Associate Level team member, you will be responsible for providing exceptional customer service and support to our online customers.

Responsibilities: - Respond to customer inquiries and resolve issues promptly and professionally through various online channels such as email, live chat, and social media platforms. - Assist customers with account setup, billing inquiries, technical support, and general product information. - Process orders, refunds, and returns accurately and efficiently. - Collaborate with other team members to ensure a seamless customer experience. - Conduct research to address customer questions and provide solutions effectively. - Assist in the development of customer care strategies and processes to improve overall customer satisfaction. - Maintain accurate records of customer interactions and transactions in our CRM system. - Collaborate with cross-functional teams to address customer feedback and implement improvements. - Stay updated on product knowledge and industry trends to provide the best possible support to customers.

Requirements: - Bachelor's degree in Business Administration, Marketing, Communications, or related field. - Minimum of 4 years of customer service experience, preferably in an online customer care role. - Strong communication skills and a customer-focused approach. - Proficiency in using CRM systems and online customer care tools. - Ability to multitask and prioritize tasks in a fast-paced environment. - Resourceful and hardworking with a strong attention to detail. - Soft skills in project management and research. - Excellent problem-solving skills and ability to think critically. - Proficiency in Microsoft Office Suite and Google Workspace. - Ability to work independently and as part of a team.

Benefits: - Visa sponsorship for eligible candidates. - Travel opportunities for training and conferences. - Paid Time Off (PTO) for work-life balance and employee well-being.

Equal Opportunity Statement: Paystack is an equal opportunity employer and is committed to promoting a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, religion, gender, sexual orientation, age, disability, or any other legally protected status.

Deadline to apply: July 14, 2024

If you are a customer-focused individual with a passion for providing exceptional service, we encourage you to apply for the Online Customer Care Assistant position at Paystack. Join us in revolutionizing online customer care and making a positive impact on our customers' experience.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.