Online Customer Service Assistant

Job Description:

First Bank of Nigeria is seeking a highly motivated and confident individual to join our team as an Online Customer Service Assistant in Abuja, NG. This part-time entry-level position requires no prior experience but does require excellent communication skills and a commitment to providing top-notch customer service. As an Online Customer Service Assistant, you will be responsible for assisting customers with their online banking needs, responding to inquiries and resolving issues in a timely and professional manner.

Responsibilities: - Interact with customers through various online platforms to provide assistance and support with their banking needs - Respond to customer inquiries and troubleshoot any issues they may encounter with online banking services - Educate customers on the features and benefits of our online banking platform - Collaborate with team members to ensure a seamless customer experience - Assist with special projects and initiatives to improve customer satisfaction and retention - Maintain accurate records of customer interactions and transactions

Requirements: - Confident and motivated individual with a strong desire to provide excellent customer service - Strong communication skills, both written and verbal - Ability to work well in a team and contribute to strategic planning efforts - Proficiency in computer skills and a basic understanding of online banking services - High school diploma or equivalent - Must be willing to work a flexible schedule, including evenings and weekends

Benefits: - Relocation allowance for qualified candidates - Paid sick leave - Company transportation for commuting to and from work - Opportunities for career growth and advancement within the company

Working Environment: Joining First Bank of Nigeria means becoming part of a company that transcends borders and promotes collaboration on a global scale. Our team is dedicated to providing exceptional service to our customers and working together towards achieving our goals. You will have the opportunity to make a real impact and develop valuable skills that will benefit you throughout your career.

Equal Opportunity Statement: First Bank of Nigeria is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.