Online Customer Service Representative

Job Description:

We are looking for a dedicated and reliable Online Customer Service Representative to join our team at Union Bank of Nigeria in Ibadan. As an Associate Level position, the ideal candidate will have at least 3 years of experience in customer service and possess strong communication skills both written and verbal.

Responsibilities: 1. Respond promptly to customer inquiries through our online platforms such as chat, email, and social media. 2. Provide accurate information to customers regarding our products, services, and policies. 3. Resolve customer complaints and issues in a professional and timely manner. 4. Utilize persuasion skills to upsell products and services to customers. 5. Conduct research to address customer queries that may require further investigation. 6. Collaborate with other team members to ensure a seamless customer experience. 7. Keep detailed records of customer interactions and transactions.

Requirements: 1. Reliable, resourceful, and able to work independently. 2. Strong persuasion skills and the ability to research and find solutions. 3. Excellent written and verbal communication skills. 4. At least 3 years of experience in customer service. 5. Proficiency in using online communication tools and platforms. 6. Bachelor's degree in a related field preferred.

Benefits: 1. Free food provided during work hours. 2. Vision insurance for all employees. 3. Profit sharing opportunities. 4. Be part of a company that pioneers change and sets industry benchmarks.

Equal Opportunity Statement: Union Bank of Nigeria is an equal opportunity employer and values diversity in our workforce. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

Deadline to apply: May 18, 2024

If you meet the requirements and are looking to be part of a forward-thinking company in the banking industry, we encourage you to apply for this part-time Online Customer Service Representative position at Union Bank of Nigeria in Ibadan.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.