Online Customer Success Assistant

Job Description:

Kuda Bank is seeking a passionate and driven Online Customer Success Assistant to join our team in Lagos, NG. As an Associate Level role, the Online Customer Success Assistant will play a crucial role in ensuring customer satisfaction and success in utilizing our online banking platform. This is a part-time position requiring at least 2 years of experience in a similar role.

Responsibilities: - Provide exceptional customer support through various online channels, including chat, email, and social media - Troubleshoot and resolve customer inquiries and issues in a timely and professional manner - Conduct regular check-ins with customers to ensure they are maximizing the features of our online banking platform - Collaborate with internal teams to address customer feedback and improve the overall customer experience - Assist in the development of training materials and resources for customers - Participate in ongoing training and development initiatives to stay up-to-date on product features and updates

Requirements: - 2+ years of experience in a customer-facing role, preferably in an online customer support or success capacity - Strong communication skills and the ability to effectively interact with customers from diverse backgrounds - Demonstrated ability to work collaboratively in a team environment - Passion for providing outstanding customer service and ensuring customer success - Driven to exceed customer expectations and achieve team goals

Personality traits: passionate, driven Soft skills: communication, cooperation

Benefits: - Parental leave - Company transportation - Free accommodation

Working Environment: Join a company that pioneers change and sets industry benchmarks. Be part of a dynamic team that values innovation, collaboration, and growth.

Equal Opportunity Statement: Kuda Bank is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. All qualified applicants will receive consideration for employment. Apply by 2024-05-11.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.