Online Customer Success Assistant

Job Description:

We are seeking an Online Customer Success Assistant to join our team at Lafarge Africa in Port Harcourt, NG. This is a part-time position at the Associate level, requiring at least 4 years of experience in a similar role. The ideal candidate will be independent, resilient, and possess excellent planning and time management skills.

Responsibilities: - Build and maintain strong relationships with online customers, ensuring their satisfaction and addressing any concerns or issues in a timely manner - Provide personalized support to customers through various online channels, such as email, chat, and social media - Assist in resolving customer inquiries and complaints, escalating to the appropriate department when necessary - Collaborate with the marketing team to ensure consistent messaging and branding across all online platforms - Monitor customer feedback and metrics to identify trends and areas for improvement - Work closely with the sales team to drive online sales and customer loyalty - Leverage data to inform decisions and drive strategic initiatives

Requirements: - Bachelor's degree in Business Administration, Marketing, or a related field - Strong communication and interpersonal skills - Proficiency in Microsoft Office Suite and experience with CRM software - Ability to work independently and as part of a team - Excellent time management and organizational skills - Previous experience in a customer service or online support role is preferred

Benefits: - Paid Time Off (PTO) - Life insurance - Free accommodation

Working Environment: At Lafarge Africa, we believe in leveraging data to inform decisions and drive strategic initiatives. Our team is committed to providing exceptional customer service and support to our online customers.

Deadline to Apply: July 14, 2024

Equal Opportunity Statement: Lafarge Africa is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, gender, age, religion, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.