Online Customer Success Manager

Job Description:

MainOne is seeking a highly motivated and resilient Online Customer Success Manager to join our team in Ibadan, NG. As a part-time Online Customer Success Manager, you will be responsible for building and maintaining strong relationships with our online customers to ensure their success and satisfaction with our products and services.

Responsibilities: - Develop and implement customer success strategies to drive customer satisfaction and retention - Serve as the main point of contact for online customers, addressing their concerns and resolving any issues in a timely and efficient manner - Collaborate with cross-functional teams to ensure seamless delivery of products and services to online customers - Provide product demonstrations and training sessions to educate customers on how to best utilize our products and services - Monitor and analyze customer usage data to identify trends and opportunities for improvement - Proactively communicate with customers to gather feedback and insights to continuously improve customer experience - Develop and maintain strong relationships with key stakeholders within customer organizations - Lead and coordinate customer success initiatives and projects to drive customer loyalty and advocacy

Requirements: - Bachelor's degree in Business Administration, Marketing, Communications, or a related field - 7+ years of experience in customer success management, account management, or related field - Strong project management skills with the ability to prioritize and manage multiple projects simultaneously - Excellent leadership and communication skills - Experience working in a fast-paced, dynamic environment - Proficiency in CRM software and Microsoft Office Suite

Personality Traits: - Motivated - Resilient

Soft Skills: - Project management - Leadership

Benefits: - Training & professional development - Profit sharing - Joining Bonus

Working Environment: Our team is dedicated to understanding and exceeding customer expectations. We foster a collaborative and inclusive work environment where employees are empowered to succeed and make a positive impact.

Deadline to apply: 2024-05-18

Equal Opportunity Statement: MainOne is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.