Online Customer Success Manager

Job Description:

We are looking for a dedicated and motivated Online Customer Success Manager to join our team at Standard Chartered Bank in Ibadan, Nigeria. As a Mid-to-Senior Level professional with at least 8 years of experience in customer success, you will be responsible for ensuring the success and satisfaction of our online banking customers.

Responsibilities: - Develop and implement strategies to improve customer satisfaction and retention rates for online banking customers. - Proactively reach out to customers to gather feedback and address any issues or concerns they may have. - Collaborate with cross-functional teams to ensure a seamless online banking experience for customers. - Analyze customer data and trends to identify opportunities for improvement and growth. - Provide training and support to customers on how to use our online banking platform effectively. - Develop and maintain strong relationships with key customers to drive loyalty and advocacy.

Requirements: - Bachelor's degree in Business Administration, Marketing, or a related field. - 8 years of experience in customer success, preferably in the banking or fintech industry. - Excellent communication and interpersonal skills. - Strong negotiation and problem-solving skills. - Ability to work effectively in a fast-paced and dynamic environment. - Experience working with online banking platforms is a plus.

Personality Traits: - Dedicated - Motivated

Soft Skills: - Negotiation - Problem-solving

Benefits: - Company equipment - Life insurance - Paid Time Off (PTO)

Working Environment: We nurture an entrepreneurial atmosphere, even within an established organization. This means you will have the freedom to innovate and drive change, while still benefiting from the stability and resources of a global bank.

Deadline to apply: 2024-06-29

Equal Opportunity Statement: Standard Chartered Bank is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We welcome applicants from all backgrounds and encourage individuals from underrepresented groups to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.