Online Customer Success Representative

Job Description:

Ernst & Young (EY) is seeking an Online Customer Success Representative to join our team in Ibadan, NG. This position is part-time, at the Associate level, and requires a minimum of 3 years of experience in customer success or a related field. The ideal candidate will be independent, passionate, possess strong teamwork and decision-making skills, and have a customer-centric mindset.

Responsibilities: - Manage and build relationships with online customers to ensure their success and satisfaction with EY services - Provide timely and effective support to customers via online platforms, email, and phone - Collaborate with the sales and marketing teams to drive customer engagement and retention - Monitor customer feedback and trends to identify areas for improvement and drive product development - Utilize data analytics to track and measure customer success metrics - Develop and implement customer success strategies to enhance the overall customer experience - Proactively address customer issues and escalations in a timely and professional manner - Stay up-to-date on industry trends and best practices in customer success

Requirements: - Bachelor's degree in Business Administration, Marketing, or a related field - Minimum of 3 years of experience in customer success or a similar role - Strong communication and interpersonal skills - Excellent problem-solving abilities and a customer-focused mindset - Ability to work independently and as part of a team - Proficiency in MS Office and CRM software - Experience in data analysis and reporting - Passion for delivering exceptional customer service - Ability to make sound decisions under pressure

Benefits: - Paid overtime - Relocation allowance - Travel and spending expenses covered - Opportunities for professional development and advancement

Working Environment: At EY, we prioritize understanding and empathy in all interactions. Our team values collaboration, creativity, and a commitment to excellence. We strive to create a positive and inclusive work environment where every team member feels valued and respected.

Equal Opportunity Statement: EY is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and are dedicated to providing equal opportunities for all employees and applicants, regardless of race, gender, age, religion, sexual orientation, or disability. We welcome candidates from all backgrounds to apply for this position.

Deadline to Apply: July 14, 2024

We look forward to receiving your application and welcoming you to the EY team!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.