Online Customer Success Specialist

Job Description:

As an Online Customer Success Specialist at Seplat Petroleum Development, you will be responsible for ensuring customer satisfaction and success in the online platform. You will work closely with customers to understand their needs, resolve any issues they may have, and provide support to help them achieve their goals. Your main objective will be to build strong relationships with customers and help them navigate the online platform effectively.

Responsibilities: - Communicate with customers through various online channels to address their needs and concerns - Provide product demonstrations and training sessions to help customers maximize their usage of the online platform - Proactively reach out to customers to gather feedback and offer assistance - Collaborate with the sales and marketing teams to identify opportunities for upselling and cross-selling - Analyze customer data to identify trends and develop strategies to improve customer satisfaction - Resolve customer complaints and escalate issues as needed - Develop and maintain a deep understanding of the online platform to effectively assist customers - Meet and exceed customer success metrics and goals set by the company

Requirements: - Bachelor's degree in Business Administration, Marketing, or a related field - Minimum of 2 years of experience in customer success or a related field - Confident and driven personality with a strong desire to help customers succeed - Excellent planning and negotiation skills - Strong communication and interpersonal skills - Ability to work independently and as part of a team - Proficient in using online communication tools and platforms - Familiarity with CRM software is a plus

Benefits: - Free food provided on-site - Gym membership reimbursement - Travel opportunities for team meetings and conferences - Supportive working environment that empowers employees to take ownership and make impactful decisions

Equal Opportunity Statement: Seplat Petroleum Development is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating an inclusive and diverse workplace where all employees feel valued and respected.

Deadline to apply: 2024-07-12

Join our team as an Online Customer Success Specialist and help us provide top-notch service to our customers in the online space. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.