Online Customer Support Officer

Job Description:

Kuda Bank is looking for a dedicated Online Customer Support Officer to join our team in Lagos, NG on a part-time basis. As an Associate level position, candidates should have a minimum of 2 years of experience in customer support roles. The ideal candidate will be resourceful, hardworking, possess excellent planning skills, and have a cooperative attitude.

Responsibilities: 1. Provide online customer support through various platforms including email, chat, and social media. 2. Respond to customer inquiries and resolve issues in a timely and professional manner. 3. Assist customers with account-related questions and technical troubleshooting. 4. Work closely with other members of the customer support team to ensure a seamless customer experience. 5. Collaborate with other departments to address customer needs and provide feedback on customer trends. 6. Maintain accurate and detailed records of customer interactions and feedback.

Requirements: 1. Minimum of 2 years of experience in a customer support role. 2. Excellent communication skills, both written and verbal. 3. Proficiency with online communication tools and platforms. 4. Ability to work independently and as part of a team. 5. Strong problem-solving skills and the ability to think on your feet. 6. Knowledge of banking or financial services is a plus.

Benefits: 1. Vision insurance. 2. Travel & spending expenses reimbursement. 3. Company-provided equipment for work.

Working Environment: At Kuda Bank, we prioritize quality in all aspects of our work, products, and services. We value collaboration, innovation, and a customer-centric approach to everything we do.

Deadline to apply: May 25, 2024

Equal Opportunity Statement: Kuda Bank is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other legally protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.