Online Customer Support Specialist

Job Description:

UBA Group is seeking a dynamic and motivated Online Customer Support Specialist to join our team in Ibadan, Nigeria. This part-time position at the Associate Level requires a minimum of 3 years of experience in customer support roles. As an Online Customer Support Specialist, you will be responsible for providing exceptional customer service to our online customers through various channels such as email, chat, and phone.

Responsibilities: 1. Respond to customer inquiries and issues in a timely and professional manner. 2. Provide technical support and assistance to customers using our online platforms. 3. Troubleshoot and resolve customer complaints and concerns effectively. 4. Ensure high levels of customer satisfaction through excellent service delivery. 5. Collaborate with other team members to improve customer support processes. 6. Identify and escalate any emerging trends or recurring issues to the relevant departments. 7. Maintain accurate records of customer interactions and transactions.

Requirements: 1. Resourceful and driven individual with a proactive attitude towards problem-solving. 2. Excellent cooperation skills to work effectively within a team-oriented environment. 3. Strong presentation skills to effectively communicate with customers. 4. Prior experience in online customer support roles is highly preferred. 5. Proficient in MS Office applications and online communication tools. 6. Ability to multitask and prioritize tasks effectively. 7. Strong attention to detail and the ability to work under pressure.

Benefits: 1. Vision insurance to help cover the cost of eye care. 2. Paid sick leave to ensure employees can take time off when needed. 3. Gym membership to promote a healthy lifestyle.

Working Environment: At UBA Group, we prioritize work-life balance and employee well-being. We provide a supportive and inclusive work environment where employees can thrive and grow in their careers.

Equal Opportunity Statement: UBA Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, marital status, or any other protected status recognized by applicable laws.

Deadline to Apply: The deadline to apply for the Online Customer Support Specialist position at UBA Group is May 6, 2024. Don't miss out on this exciting opportunity to join a leading financial institution and make a positive impact on our customers' online experience. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.