Online Live Chat Manager

Job Description:

Airtel Nigeria is seeking a skilled Online Live Chat Manager to join our team in Ibadan, NG. As a part-time position at a mid-to-senior level, the Online Live Chat Manager will be responsible for managing our online live chat platform and ensuring exceptional customer service to our clients.

Responsibilities: - Manage and oversee the online live chat platform, including responding to customer inquiries in a timely and professional manner. - Train and supervise a team of live chat representatives, ensuring they are knowledgeable about products and services. - Monitor chat interactions to ensure quality, accuracy, and compliance with company policies. - Analyze chat data and customer feedback to identify trends and recommend improvements to the chat platform. - Collaborate with other departments to improve customer satisfaction and resolve issues efficiently. - Stay up-to-date on industry trends and best practices in online customer service.

Requirements: - Minimum of 7 years of experience in customer service, preferably in an online chat setting. - Strong communication skills and ability to multitask in a fast-paced environment. - Confident and independent personality traits to effectively lead a team. - Soft skills such as cooperation and negotiation to handle challenging customer interactions. - Prior experience in a leadership or managerial role is a plus. - Bachelor's degree in a related field is preferred.

Benefits: - Free accommodation provided for out-of-town employees. - Life insurance coverage for all employees. - Profit sharing opportunities based on company performance.

Working Environment: At Airtel Nigeria, we prioritize understanding and empathy in all interactions. We believe in creating a positive and supportive work environment where employees feel valued and respected.

Deadline to Apply: July 13, 2024

Equal Opportunity Statement: Airtel Nigeria is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other characteristic protected by applicable laws. We encourage all qualified individuals to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.