Online Support Assistant

Responsibilities: 1. Provide timely and accurate responses to customer inquiries through various online channels such as email, chat, and social media. 2. Assist customers with account-related issues, transactions, and technical support for online banking services. 3. Collaborate with the customer service team to address escalated issues and ensure customer satisfaction. 4. Monitor and analyze customer feedback to identify trends and improve the overall online customer experience. 5. Work closely with the marketing team to create engaging content for online platforms and promotions. 6. Assist in the development and implementation of online support strategies to enhance customer engagement and retention. 7. Stay up-to-date on industry trends and best practices in online customer support.

Requirements: 1. Bachelor's degree in business, marketing, or related field. 2. Minimum of 4 years of experience in online customer support or related role. 3. Excellent written and verbal communication skills. 4. Strong attention to detail and problem-solving skills. 5. Ability to multitask and prioritize in a fast-paced environment. 6. Proficiency in Microsoft Office and online communication tools. 7. Passionate and driven individual with excellent project management and planning skills.

Equal Opportunity Statement: Sterling Bank is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.