Online Support Manager

Job Description:

Konga Group is seeking a dedicated and hardworking Online Support Manager to join our team in Abuja, NG. As a Mid-to-Senior Level position with a minimum of 6 years of experience, the Online Support Manager will be responsible for managing and overseeing the online support team to ensure the highest level of customer satisfaction.

Responsibilities: - Lead and manage the online support team to provide exceptional customer service to our online customers - Develop and implement strategies to improve customer support processes and procedures - Monitor and analyze customer feedback and make recommendations for improvements - Collaborate with other departments to ensure a seamless customer experience across all online platforms - Train and mentor team members to enhance their skills and performance - Maintain accurate records of customer interactions and feedback - Stay up-to-date on industry trends and best practices in online customer support

Requirements: - Minimum of 6 years of experience in online customer support or a related field - Excellent communication and interpersonal skills - Strong leadership and team management abilities - Proven track record of improving customer satisfaction metrics - Proficiency in Microsoft Office and customer support software - Bachelor's degree in Business Administration or a related field preferred

Personality traits: - Dedicated - Hardworking

Soft skills: - Presentation - Innovation

Benefits: - Relocation allowance - Company transportation - Paid Time Off (PTO)

Working environment: At Konga Group, we uphold the highest standards of ethical conduct and integrity in all aspects of our business operations.

Deadline to apply: 2024-07-14

Equal Opportunity Statement: Konga Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, disability, or any other protected status. We are committed to creating a diverse and inclusive work environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.