Online Support Officer

Job Description:

Fidelity Bank is seeking a highly motivated and organized individual to join our team as an Online Support Officer in Abuja, NG. This part-time position is at the associate level and requires a minimum of 2 years of experience in a similar role.

Responsibilities: 1. Provide online support to customers through various communication channels, including email, chat, and social media. 2. Respond promptly and accurately to customer inquiries and resolve issues in a professional and efficient manner. 3. Identify and escalate complex issues to the appropriate department for resolution. 4. Monitor online platforms for customer feedback and engage with customers to maintain a positive brand image. 5. Maintain accurate records of customer interactions and transactions. 6. Collaborate with other departments to improve the overall customer experience.

Requirements: 1. Resilient and energetic personality traits. 2. Strong critical thinking skills and attention to detail. 3. Excellent communication and interpersonal abilities. 4. Proven experience in customer service or online support roles. 5. Ability to work effectively in a fast-paced environment. 6. Proficiency in using online communication tools and platforms. 7. Bachelor's degree in a related field is preferred.

Benefits: 1. Relocation allowance for eligible candidates. 2. Paid Time Off (PTO) for work-life balance. 3. Vision insurance for eligible employees.

Working Environment: At Fidelity Bank, we are a company that transcends borders, promoting collaboration on a global scale. As an Online Support Officer, you will have the opportunity to work with colleagues from diverse backgrounds and contribute to the success of our international team.

Deadline to Apply: Interested candidates should submit their applications by June 12, 2024.

Equal Opportunity Statement: Fidelity Bank is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other characteristic protected by applicable laws. We value diversity and inclusivity in our workforce and encourage individuals of all backgrounds to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.