Remote Support Assistant

Job Description:

Paylater is seeking a Remote Support Assistant to join our team in Port Harcourt, NG. As a part-time position at the Associate Level, the Remote Support Assistant will be responsible for providing exceptional customer service and technical support to our remote users. The ideal candidate will have at least 2 years of experience in a similar role, as well as the ability to work independently and have a strong work ethic.

Responsibilities: - Provide remote technical support to users experiencing issues with Paylater services - Troubleshoot and resolve technical problems efficiently and effectively - Document and track user issues and resolutions in our system - Assist in the development and implementation of support processes and procedures - Collaborate with team members to enhance the overall customer experience - Maintain a high level of customer satisfaction through excellent communication and service

Requirements: - 2+ years of experience in technical support or a related field - Hardworking and able to work independently - Attention to detail and strong problem-solving skills - Strategic planning abilities to prioritize tasks effectively - Excellent communication and interpersonal skills - Proficiency in Microsoft Office and other relevant software - Experience with remote support tools is a plus - Bachelor’s degree in IT or related field is preferred

Benefits: - Travel opportunities for training and team meetings - Medical coverage for eligible employees - Company-provided equipment for remote work

Working Environment: At Paylater, we offer a dynamic workplace that values teamwork, fosters innovation, and celebrates shared success. Our team is made up of dedicated professionals who are committed to providing the best customer service possible.

Equal Opportunity Statement: Paylater is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, or any other protected classification. We are committed to creating a diverse and inclusive workplace where all individuals are valued and respected. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable laws.

Deadline to Apply: June 3, 2024

We look forward to receiving your application and potentially welcoming you to our team at Paylater!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.