Remote Support Assistant

Job Description:

As a Remote Support Assistant at Globacom, your primary responsibility will be to provide technical assistance and support to customers remotely. You will be responsible for troubleshooting technical issues, assisting with software installations and updates, and providing guidance on how to use various digital products and services.

Responsibilities: 1. Respond to customer inquiries via phone, email, or chat in a timely and professional manner. 2. Diagnose and troubleshoot technical issues reported by customers. 3. Guide customers through step-by-step solutions. 4. Collaborate with technical teams to resolve complex issues. 5. Maintain accurate records of customer interactions and transactions. 6. Stay up-to-date on product knowledge and technical skills.

Requirements: 1. Personality traits: resourceful, resilient 2. Soft skills: cooperation, negotiation 3. Excellent communication skills. 4. Ability to work independently and as part of a team. 5. Strong problem-solving skills. 6. Tech-savvy with a basic understanding of computer systems, networks, and software. 7. High school diploma or equivalent.

Benefits: 1. Dental insurance 2. Relocation allowance 3. Company transportation

Working Environment: At Globacom, we flourish in a culture that embraces change and responds resiliently. Our team is committed to supporting each other and working together to achieve our goals.

Deadline to Apply: 2024-07-22

Equal Opportunity Statement: Globacom is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel welcomed and valued.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.