Remote Support Officer

Job Description:

We are seeking a dedicated and proactive Remote Support Officer to join our team at Nestlé. As a part-time entry-level position, you will be responsible for providing remote support to our customers in Port Harcourt, NG. In this role, you will play a crucial part in ensuring the satisfaction and smooth operations of our clients by assisting them with technical issues, troubleshooting, and providing exceptional customer service.

Responsibilities: - Respond to customer inquiries and issues in a timely and professional manner - Provide technical support and troubleshooting for software and hardware related problems - Maintain accurate records of customer interactions and transactions - Collaborate with other team members to find solutions to complex issues - Follow up with customers to ensure their issues have been resolved to their satisfaction - Stay up-to-date on product knowledge and industry updates to better assist customers - Provide feedback to the team on areas for improvement and potential opportunities

Requirements: - Strong communication skills and the ability to work effectively in a remote setting - Resourceful and driven individual who can work independently - Ability to use persuasion and problem-solving skills to resolve customer issues - No prior experience required, but a strong willingness to learn and grow within the role - High school diploma or equivalent - Basic computer skills and familiarity with technology - Ability to work part-time hours as needed

Benefits: - Joining bonus for new employees - Gym membership for all employees to promote a healthy work-life balance - Disability insurance to provide peace of mind in case of unforeseen circumstances

Working Environment: At Nestlé, we prioritize the well-being and work-life balance of our employees. We strive to create a positive and supportive work environment where employees can thrive and grow. Our remote support officers have the flexibility to work from home while still contributing to the success of our team.

Deadline to Apply: June 12, 2024

Equal Opportunity Statement: Nestlé is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.