Support Officer - Work from home

Job Description:

Guaranty Trust Bank is currently seeking a dedicated and passionate Support Officer to work remotely from home in Lagos, NG. As a Support Officer, you will be responsible for providing exceptional customer service and support to clients, assisting with inquiries, troubleshooting technical issues, and ensuring a positive experience for all customers.

Responsibilities: 1. Respond promptly to customer inquiries via phone, email, and chat 2. Provide technical support and troubleshooting for various issues 3. Maintain a high level of customer satisfaction and retention 4. Collaborate with team members to improve processes and procedures 5. Document all customer interactions and resolutions accurately 6. Stay up-to-date on product knowledge and best practices 7. Assist with special projects and initiatives as needed 8. Provide feedback to management on customer needs and trends

Requirements: 1. Bachelor's degree or equivalent experience 2. Minimum of 4 years of experience in a customer service or support role 3. Excellent communication and interpersonal skills 4. Ability to work independently and as part of a team 5. Strong problem-solving skills and attention to detail 6. Proficiency in Microsoft Office and customer relationship management software 7. Ability to multitask and prioritize in a fast-paced environment 8. Availability to work part-time hours, with flexibility to work evenings and weekends as needed

Personality traits: - Dedicated - Passionate

Soft skills: - Teamwork - Innovation

Benefits: - Medical coverage - Free accommodation - Remote work flexibility

Working environment: Thrive in an energetic and rapidly evolving work setting.

Equal Opportunity Statement: Guaranty Trust Bank is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Deadline to apply: 2024-05-11

Join Guaranty Trust Bank and be part of a dynamic team dedicated to providing top-tier support to our valued customers from the comfort of your own home. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.