Remote Support Specialist

Job Description:

Ikeja Electric is seeking a Remote Support Specialist to join our team in Abuja, NG. This part-time position at the Associate Level requires at least 4 years of experience in a similar role. The ideal candidate will be independent and motivated, with excellent communication skills and a passion for providing top-notch customer support.

Responsibilities: 1. Providing remote technical support to customers via phone, email, and chat. 2. Troubleshooting hardware and software issues and resolving them in a timely manner. 3. Assisting customers with setting up and configuring their devices. 4. Documenting customer interactions and resolutions in our ticketing system. 5. Collaborating with other team members to share knowledge and best practices. 6. Maintaining a high level of customer satisfaction through excellent service. 7. Staying up-to-date on the latest technologies and industry trends.

Requirements: 1. 4+ years of experience in a technical support role. 2. Excellent communication and customer service skills. 3. Strong problem-solving abilities and attention to detail. 4. Creativity in finding solutions to complex technical issues. 5. Ability to work independently and as part of a team. 6. Proficiency in using remote support tools and software.

Benefits: 1. Profit sharing opportunities. 2. Free accommodation for out-of-town employees. 3. Paid overtime for additional hours worked.

Working Environment: At Ikeja Electric, we inject a sense of joy and vibrancy into our work environment. We believe in fostering a positive and collaborative atmosphere where employees can thrive and grow in their careers.

Equal Opportunity Statement: Ikeja Electric is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees, regardless of race, gender, age, religion, sexual orientation, or disability. All qualified applicants will receive consideration for employment.

Deadline to Apply: Don't miss your chance to join our team as a Remote Support Specialist! The deadline to apply is June 12, 2024. Apply now and take the next step in your career with Ikeja Electric.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.