Support Associate - Remote Work

Job Description:

Lafarge Africa is seeking a talented and motivated Support Associate to join our team in a remote work position based in Lagos, Nigeria. As a Support Associate, you will play a crucial role in assisting our customers and internal teams with their inquiries, providing top-notch support and contributing to the overall success of our business.

Responsibilities: 1. Provide excellent customer support via phone, email, and chat channels. 2. Troubleshoot and resolve customer issues in a timely and efficient manner. 3. Collaborate with cross-functional teams to address customer needs and concerns. 4. Assist in training new team members on support processes and systems. 5. Contribute to the continuous improvement of our support operations. 6. Maintain accurate records of customer interactions and transactions. 7. Stay up-to-date on product knowledge and industry trends. 8. Handle sensitive customer information with confidentiality and professionalism.

Requirements: 1. Bachelor's degree or equivalent work experience. 2. Minimum of 4 years of experience in a customer support or related role. 3. Excellent communication and interpersonal skills. 4. Strong problem-solving abilities and attention to detail. 5. Ability to work independently and as part of a team. 6. Proficiency in using CRM software and customer support tools. 7. Resilient and energetic personality traits. 8. Adaptability and innovation in approach to problem-solving. 9. Proven track record of delivering exceptional customer service. 10. Ability to thrive in a fast-paced and dynamic work environment.

Benefits: 1. Joining Bonus 2. Disability insurance 3. Life insurance

Working Environment: At Lafarge Africa, we strive to nurture an entrepreneurial atmosphere, even within an established organization. We value creativity, innovation, and collaboration, and encourage our employees to take ownership of their work and drive positive change within the company.

Equal Opportunity Statement: Lafarge Africa is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, national origin, age, sex, marital status, disability, or any other protected status.

Deadline to Apply: 2024-07-13

If you meet the requirements and are excited about the opportunity to join our team as a Support Associate, we encourage you to apply before the deadline. We look forward to reviewing your application and potentially welcoming you to Lafarge Africa as a valued member of our team.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.