Support Representative - Remote Work

Interswitch Group is seeking a part-time Support Representative to join our remote team in Port Harcourt, Nigeria. As an Associate level position, we are looking for individuals with at least 2 years of experience in a customer support role.

Responsibilities: - Provide exceptional customer support via email, phone, and chat - Resolve customer inquiries and issues in a timely and professional manner - Communicate with customers to ensure satisfaction and retention - Identify and escalate priority issues to the appropriate team members - Maintain accurate records of customer interactions and transactions - Collaborate with team members to improve overall customer experience

Requirements: - Driven and passionate individual who is committed to providing excellent customer service - Strong adaptability and ability to work in a fast-paced environment - Excellent written and verbal communication skills - Experience with CRM software and ticketing systems is a plus - Presentation skills to effectively communicate with customers - Proven ability to work independently and as part of a team

Benefits: - Parental leave to support work-life balance - Free accommodation for remote workers - Free food provided during work hours

Working Environment: At Interswitch Group, we value and support our employees in their personal and professional development. We strive to create a positive and inclusive working environment where every team member can thrive.

Deadline to apply: July 15, 2024

Equal Opportunity Statement: Interswitch Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to building a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.