Web Chat Specialist - Remote Work

Job Description:

Andela is seeking a highly motivated and talented Web Chat Specialist to join our remote team in Lagos, Nigeria. As a part-time Associate Level Web Chat Specialist, you will be responsible for providing exceptional customer service through web chat interactions. This role is perfect for someone who is driven, passionate about helping others, and possesses excellent communication skills.

Responsibilities: 1. Engage with customers through web chat to provide assistance and support with their inquiries. 2. Resolve customer issues efficiently and effectively, maintaining a high level of customer satisfaction. 3. Collaborate with team members to ensure consistent and accurate information is provided to customers. 4. Utilize emotional intelligence to understand and respond to customer needs. 5. Maintain detailed records of customer interactions and feedback.

Requirements: 1. Minimum of 2 years of experience in customer service or a related field. 2. Strong communication skills and the ability to type quickly and accurately. 3. Ability to work independently and manage your time effectively. 4. Strong cooperation skills to work effectively with team members. 5. Emotional intelligence to understand and empathize with customers. 6. Must be driven and passionate about delivering exceptional customer service.

Benefits: - Profit sharing opportunities - Retirement plan options - Vision insurance coverage

Working Environment: At Andela, we thrive in an energetic and rapidly evolving work setting. As a Web Chat Specialist, you will be part of a dynamic team that values collaboration and innovation.

Equal Opportunity Statement: Andela is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified applicants will receive consideration for employment.

Deadline to Apply: June 29, 2024.

Join us at Andela and be part of a team that is dedicated to making a positive impact through exceptional customer service. Apply today to start your journey as a Web Chat Specialist with us!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.