Customer Success Assistant

Job Description:

Andela is seeking a dynamic and enthusiastic Customer Success Assistant to join our team in Ibadan, NG. As a Customer Success Assistant, you will play a key role in ensuring the satisfaction and success of our clients by providing exceptional support and guidance. This part-time position is perfect for entry-level candidates who are looking to gain valuable experience in customer success and develop their skills in a fast-paced environment.

Responsibilities: - Assist the Customer Success team in managing client accounts and maintaining strong relationships - Resolve customer inquiries and issues in a timely and professional manner - Work closely with internal teams to coordinate and deliver customer training and onboarding sessions - Monitor client feedback and gather insights to improve customer satisfaction and retention - Assist in creating presentations and materials for client meetings and events - Contribute to planning and executing customer success initiatives and programs - Maintain accurate records and documentation of customer interactions and feedback

Requirements: - Energetic and resilient attitude with a strong desire to learn and grow in a customer-focused role - Excellent presentation skills with the ability to communicate effectively with clients and team members - Strong planning and organizational skills to manage multiple tasks and priorities efficiently - No prior experience required, but a willingness to learn and adapt in a fast-paced environment - Must be located in Ibadan, NG and have the ability to work on a part-time basis

Benefits: - Free food provided during working hours - Joining bonus for new employees - Remote work flexibility for a better work-life balance

Working Environment: At Andela, we uphold the highest standards of ethical conduct and integrity in all aspects of our work. We strive to create an inclusive and supportive environment where every team member can thrive and succeed.

Deadline to Apply: The deadline to apply for the Customer Success Assistant position is July 14, 2024.

Equal Opportunity Statement: Andela is an equal opportunity employer and welcomes candidates from all backgrounds to apply. We do not discriminate on the basis of race, religion, gender, sexual orientation, disability, or any other protected status. We are committed to building a diverse and inclusive workforce where everyone has the opportunity to excel.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.