Civil servant at the fourth qualification level as a consultant for IT service management

The Bavarian State Ministry of Economic Affairs, Regional Development and Energy is looking for a full-time position in Unit Z5 "IuK, eAkte, Organization" in the near future.

Civil servant at the fourth qualification level
as a consultant for IT service management (m/f/d)

The Bavarian State Ministry of Economic Affairs, Regional Development and Energy works to keep Bavaria competitive as a business location. We strengthen the performance of Bavarian companies and promote innovation. Supporting start-ups is also one of our tasks. This creates employment opportunities and we lay the foundations for the highest quality of life and successful companies throughout Bavaria.


The internal business processes of the Bavarian State Ministry of Economic Affairs, Regional Development and Energy are fully digitalized and paper processes are a thing of the past. As part of defined IT service management processes, the IT department provides the necessary infrastructure (on-prem and cloud), administers the associated systems and provides both advice and support to the specialist departments in IT matters.


The advertisement is aimed exclusively at civil servants (m/f/d) up to grade A 14 with entry into the 4th qualification level of the science and technology career path or promotion to the former higher service or modular qualification for an office from grade A 14 in the same career path.

These are your tasks:

• Design, implementation and updating of IT service management processes
• Implementation of service processes in the ticket system (OTRS)
• Conception and updating of processes in Identity and Access Management
• Administration and connection of the IAM system (Tenfold) to Exchange and Active Directory
• Participation in the implementation of an information security management system according to ISO 27001
• Specialist administration of the Exchange server operated by a service provider
• Implementation of supporting web applications
• Advice and support for specialist departments in IT matters

What you bring with you:

• Computer scientist (m/f/d), business computer scientist (m/f/d), industrial engineer (m/f/d), graduates in electrical engineering and information technology or management and technology (TUM-BWL) (m/f/d) or mathematician (m/f/d) with a diploma degree (Univ.) or master's degree (consecutive, at least 300 ECTS)
• Knowledge of IT service and identity and access management or willingness to acquire this knowledge
• Experience in the administration of IT infrastructure systems
• Willingness to familiarize yourself with new systems and technologies
• Structured approach to complex tasks and challenges
• Ability to grasp complex issues quickly and present them concisely and coherently
• Verbal and written fluency (German, English)
• Ability to work in a team and service orientation

Do you see yourself in this job description? Then send us your application!

This is what we offer:

• Employment as a civil servant with the possibility of promotion up to grade A 15 BayBesG
• Allowance for work at the highest civil service authorities of currently €265.39 or €331.74 (grade A 14) gross per month
• Flexible working hours, home office possible to a certain extent
• 30 working days vacation per calendar year with a 5-day week
• Very good transport connections (bus/tram stop only 2 minutes' walk, subway station approx. 5 minutes' walk away), stores for daily needs in the immediate vicinity, English Garden can be reached on foot in approx. 3 minutes
• JobBike Bayern, fitness flat rate, own fitness room
• Sufficient training budget within the department
• Free parking spaces and locked bicycle parking spaces
• Joint events (staff outing, Christmas party, networking for new hires, etc.)

Be a part of us and lend a hand!

The position is generally part-time, provided that full-time performance of the duties is ensured through job sharing.
Severely disabled persons will be given preferential consideration if they have the same suitability, qualifications and professional performance.


For technical questions, please contact Dr. Mück (089/2162-2629) and for personnel law questions, please contact Mr. Wagner (Tel. 089/2162-2571).


Further information about the Bavarian State Ministry of Economic Affairs, Regional Development and Energy can be found at


Please send your application with the usual documents (cover letter, CV, school leaving certificate, degree certificates, references - please send a PDF file) by 10.06.2024 under the reference number A0055 by e-mail to





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