Customer Support Officer - Hiring Immediately

We are looking to hire a confident Customer Support Officer to join our exceptional team at CHC Helicopter in Sola.
Growing your career as a Full Time Customer Support Officer is a fantastic opportunity to develop competitive skills.
If you are strong in planning, presentation and have the right drive for the job, then apply for the position of Customer Support Officer at CHC Helicopter today!

CHC provides unmatched helicopter services that enable our customers to reach beyond – to work in remote and challenging destinations that limit others – and come home safely. We are dedicated to our purpose of getting our customers where they need to be, when they need to be there, anywhere in the world – safely and reliably. All you have to do is get on board! At CHC, we pride ourselves on our values and culture:
Simplicity: Finding the most efficient way in everything we do
Agility: Moving quickly and decisively
Collaboration: Working together with candor and transparency
Innovation: Creating solutions and leading change
Ownership: Working with passion and doing what needs to be done

Heli-One has an exciting open position for a Customer Support Officer located at Sola reporting to the Head of Customer Support.

 

This position is part of the global customer support team and is responsible for managing customer MRO project at Sola. This includes, but is not limited to, parts ordering, loading sales opportunities, invoicing, KPI reporting, and updating Heli-One CRM and ERP systems.

 

As a Customer Support Officer on a daily basis you will be involved in many different aspects of the business and talking to customers all around the world. The support officer is a key role within the Heli-One organisation as its the connection between our customers and the service we provide.

 

• Manage the customer projects through the different Gates.
• Raise and process Sales Force OPPs in line with the guidelines and consultation with the Sales Department.
• Forecasting on long term agreements for S&OP through SF.
• Timely and accurate invoicing in line with contract and routines.

• 3 years college and/or university degree, and/or relevant work experience.
• A minimum of 3 years of relevant experience, preferably within aviation.
• Customer Support experience within a global manufacturing environment an asset.
• Supply Chain experience within a global environment preferred.
• Experience with material planning, inventory and purchasing concepts as well as familiarity with aircraft operations, overhaul or manufacturing environment an asset.
• Self-motivated and results oriented with a focus on quality.
• Excellent listening, verbal and written communication.
• Ability to work in a rapidly evolving and dynamic environment.
• Demonstrated team player with excellent interpersonal skills.

 

Application and CV to be submitted in English.

Benefits of working as a Customer Support Officer in Sola:

● Learning opportunities
● Advancement opportunities
● Competitive salary