Client Support Specialist

Job Title: Client Support Specialist
Location: Remote (EST Timezone)

Work Schedule: Monday Friday 09:00 AM 06:00 PM EST

About the Role:

We are seeking a dedicated Client Support Specialist to join our team. This individual will play a critical role in providing exceptional aftersales support ensuring our customers remain satisfied and engaged with our products and services. The ideal candidate will be a problemsolver with a passion for building strong client relationships and a commitment to excellence in customer service.

Responsibilities:

Requirements:

• High level of spoken English with nearnative proficiency.
• Proven experience in a client support or client success role demonstrating a strong track record of improving customer satisfaction.
• Exceptional communication skills both verbal and written with the ability to build and maintain relationships.
• A professional demeanor and a commitment to highquality customer service.
• Strong problemsolving skills and a positive solutionoriented attitude.
• Effective time management skills and the ability to prioritize tasks efficiently.
• A team player with a proven ability to work collaboratively.
  

Preferred Qualifications:

• Experience with advanced software relevant to customer support or CRM systems is a plus.
• Provide timely and accurate support to client inquiries to ensure client satisfaction.
• Efficiently resolve customer complaints and issues aiming for firstcontact resolution whenever possible.
• Maintain and build strong positive relationships with clients through regular communication.
• Report on the status of client accounts identifying any trends or areas for improvement.
• Actively promote new products and services to existing clients enhancing their experience and engagement.
• Collaborate with various teams to ensure client needs are met and to share customer feedback.

Remote Work :

No