Customer Service Coordinator

Position Title: Customer Service Coordinator
Location: Remote (EST Timezone)

Work Schedule: Monday Friday 8 AM to 5 PM EST

Job Description:

We are seeking a dedicated Customer Service Coordinator to join our team. This role is essential to our companys operations acting as a liaison between clients and our field team to ensure seamless service delivery. While the title suggests Customer Support this position is more akin to a Junior Operations Manager responsible for coordinating client requests and scheduling field team visits.

Key Responsibilities:

• Handle incoming phone calls from clients and vendors in a professional manner.
• Manage text communications with internal team members and customers.
• Schedule visits for the field team to perform work at client properties.
• Assign internal team members to specific tasks at client sites.
• Input receipts to accurately track material job costing.
• Create estimates in our CRM system.
• Communicate with internal team members throughout the day to update schedules.
• Track accounts receivable and contact customers for payment.
• Place material orders with vendors as needed.
• Report directly to the owner and undergo training on relevant procedures.
• Maintain a proactive approach to managing daily requests in a dynamic environment.

Qualifications:

• Previous experience in operations management or a similar role is highly desirable.
• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• Excellent communication skills both written and verbal.
• Proficiency in general software applications; training will be provided on companyspecific tools.
• Ability to adapt to changing priorities and maintain flexibility in a fastpaced environment.
• Bilingual EnglishSpanish language skills preferred.

NicetoHaves:

• Proactive nature and ability to take initiative in problemsolving.
• This is a remote position; however candidates located in or near Matthews NC are preferred.

Join our team and play a crucial role in delivering exceptional service to our clients. Apply now and become a vital part of our growing company!

Remote Work :

No