Customer Success Coordinator

Job Position: Customer Success Coordinator Latam
Location: Remote (CST Timezone)

Working Schedule: Monday Friday 08:00 AM to 05:00 PM CST

Job description:

Join Our Team as a Customer Success Coordinator!

Are you passionate about building strong client relationships and ensuring customer satisfaction Do you thrive in a dynamic collaborative environment where your ideas are valued If so we have an exciting opportunity for you! As a Customer Success Coordinator you will play a crucial role in our team serving as the main point of contact for clients and ensuring their success with our products and services. Join us and be part of a team that values innovation creativity and excellence!

Key Responsibilities:

Strategic Account Management:

• Serve as the main point of contact for clients understanding their business objectives and aligning them with our digital strategies.
• Develop and nurture strong longterm relationships with clients becoming a trusted advisor in their digital journey.
• Collaborate with clients to identify opportunities for growth and expansion of services.

Customer Service Excellence:

• Ensure a premium level of customer satisfaction through proactive communication anticipating client needs and providing timely solutions.
• Address client concerns with a positive and solutionoriented approach.
• Act as a client advocate within the agency ensuring their voice is heard and needs are met.

Project Management:

• Project: Oversee endtoend project delivery ensuring projects are completed on time within scope and to the clients satisfaction.
• Coordinate crossfunctional teams fostering collaboration and efficiency.
• Proactively identify potential project risks and implement mitigation strategies.

Digital Marketing Expertise:

• Possess a solid understanding of digital marketing strategies and tactics.
• Stay abreast of industry trends tools and technologies to provide strategic guidance to clients.
• Collaborate with our internal digital marketing experts to ensure successful campaign execution.

Qualifications:

• Bachelors degree in Marketing Business or a related field preferred.
• Proven experience in account management customer service and project management preferably in digital marketing.
• Strong communication and interpersonal skills.
• Detailoriented with excellent organizational and timemanagement abilities.
• Familiarity with digital marketing tools platforms and analytics.

Remote Work :

No