Servicemanager (w/m/d) - Urgent Hiring

We are looking for a confident Servicemanager (w/m/d) to join our dynamic team at Deutsche Rentenversicherung Rheinland in Utlandet.
Growing your career as a Full Time Servicemanager (w/m/d) is an incredible opportunity to develop excellent skills.
If you are strong in people management, teamwork and have the right drive for the job, then apply for the position of Servicemanager (w/m/d) at Deutsche Rentenversicherung Rheinland today!

Service Manager (f/m/d)

Are you looking for an attractive, versatile and innovative job in an IT task area with the highest standards of security and efficiency in a public service environment? You want to meet the challenges of a modern IT service provider in the public sector in specialized teams and enrich it with valuable services? Then take advantage of our diverse opportunities and set out for new goals!

The German Pension Insurance secures generations:
Support us in the technical implementation!

Deutsche Rentenversicherung Nord Ost West Informationstechnik GmbH (NOW IT GmbH) is one of the largest IT service providers for Deutsche Rentenversicherung. Our company currently has 620 employees at ten operating sites.

In the Customer Service division of NOW IT GmbH, we are looking for two for the Competence Center (KC) Customer and Service Management, Service Management Team as soon as possible.

Service Managers (f/m/d).

The positions can be filled at our operational sites in Düsseldorf, Hamburg or Münster.

What we offer:

• a secure job at the operating sites with good transport links.
• an unlimited full-time position evaluated according to the pay group 11 TV EntgO-DRV.
• regular salary increases through step increases and tariff adjustments
• a collectively guaranteed annual special payment
• 30 days of vacation plus additional time off work on 24 and 31 December
• 39h week with flexible working hours within a flexitime framework
• an additional company pension scheme
• employer contribution to capital-forming benefits
• employment with a full-service provider in the environment of the public sector
• a targeted familiarization and continuous, professional training
• a pleasant working atmosphere in a successfully functioning team
• an extensive health management with various offers and promotions

Your tasks:

As a service manager (f/m/d), you holistically support and represent the IT services assigned to you with regard to the requirements of the customers from the incoming request over the entire life cycle of the service. In doing so, you will act as a link between customer and service management and the specialist KCs of the business units of NOW IT GmbH.

Here, you coordinate customer interests and service opportunities of NOW IT GmbH against the backdrop of the specified guard rails of the shareholders, for example with regard to the optimization of business processes and cost reductions.

In particular, your area of responsibility will include:

• Responsibility as a generalist (f/m/d) for the respective assigned IT services.
• Responsibility for overarching tasks relating to the assigned IT services.
• Analysis of the IT market to generate new offers for IT services as part of the service portfolio

Your qualification:

At best, you have a university degree in computer science (Bachelor of Science) or have acquired equivalent knowledge and skills.

In addition, in-depth knowledge and good skills on the following topics are desirable:

• knowledge of business administration
• broad IT expertise and knowledge of MS Office products.
• sound knowledge of ITIL (certification "ITIL Foundation") and IT contract law.
• Knowledge in IT service catalog and service level management.
• Knowledge of all infrastructure components necessary for an IT service/service.
• Sound knowledge of project management methods

Your personality profile:

In terms of personal requirements, you bring a high degree of customer and service orientation. Furthermore, conceptual and analytical skills and an independent way of working are necessary. A confident and self-assured manner is one of your strengths, as are communication skills and experience in conducting discussions and moderation techniques. A good oral and written expression and a high ability to work under pressure as well as the willingness to travel (also for several days) complete your profile.

We value diversity and therefore welcome all applications - regardless of gender, nationality, ethnic and social origin, religion/belief, disability, age as well as sexual identity.

If you have any technical questions, please contact the Service Management team leader, Stefan Heine, at the Hanover site (Vis e-postadresse på en.it-jobs.de).

If we have aroused your interest in this position, please send us your informative application documents with the reference number A-1031-20230526 by 26.05.2023 - by e-mail to Vis e-postadresse på en.it-jobs.de. Please indicate in the application for which operating site(s) your application should apply.

Information on data protection can be found on our website under 'Job & Career'.

Benefits of working as a Servicemanager (w/m/d) in Utlandet:

● Learning opportunities
● Opportunities to grow
● Advantageous package