Customer Success & Implementation Manager

About VesselMan

VesselMan is a cloud-based SaaS platform that helps shipowners and operators digitalize and standardize complex technical projects from drydockings and repairs to retrofits and major maintenance.

We are part of Marcura Group, a global leader in maritime software and data solutions. With customers across Europe, the Middle East, Asia, and the Americas, VesselMan is on a strong growth trajectory and expanding our Customer Success team to meet increasing demand.

If you want to contribute to modernizing one of the world’s most operationally demanding industries, this is the right place.

Your Role

As an Implementation & Customer Success Manager, you will play a key role in ensuring that customers experience real operational improvement, not just software usage. You will take part in pilot deliveries, onboarding processes, adoption initiatives, and long-term follow-ups — making sure customers fully utilize the platform throughout their lifecycle.

This role is ideal for someone who enjoys both structure and problem-solving, who likes working with people, and who wants to make a real impact on how an entire industry manages technical projects.

Key Responsibilities

Implementation & Onboarding

• Lead and support pilot and onboarding projects for new customers.
• Ensure successful platform setup and configuration tailored to each customer’s workflows.
• Develop and maintain scalable onboarding playbooks and best practices.
  
  

Adoption & Customer Success

• Maintain customer relationships after onboarding — ensuring ongoing adoption, engagement, and satisfaction.
• Run training sessions, adoption reviews, and workshops (online and on-site) to increase utilization and measurable value.
• Monitor customer health, identify red flags, and proactively drive solutions.
  
  

Cross-functional Collaboration

• Work closely with Sales on pre-sales demos, customer handovers, and identifying upsell opportunities.
• Collaborate with Product by channeling structured customer feedback and proposing improvements.
• Contribute to automation, scalability, and process improvement within Customer Success.
  
  

Commercial Awareness

• Spot opportunities for upsell/expansion and collaborate with Sales on follow-up.
• Support customers in using VesselMan’s full workflow — helping them unlock ROI and operational impact.

What We’re Looking For

• 2–5 years of experience in Customer Success, Onboarding, Advisory, or Account Management (SaaS or maritime tech preferred).
• Strong communication and presentation skills — able to engage everyone from end-users to fleet managers.
• Experience with digitalization, process improvement, or technical project environments.
• Maritime background is a plus, but not required.
• Willingness to travel for workshops, site visits, and customer events.
• Structured, curious, proactive — someone who enjoys taking ownership.

Why Join VesselMan

• Be part of a global SaaS company backed by Marcura Group.
• Work at the intersection of technology, maritime operations, and digital transformation.
• Help shape a maturing Customer Success function and influence how we deliver value.
• A role with both strategic importance and hands-on variety.
• Strong opportunity for career growth, including leadership development and increased responsibility.
• Join a collaborative team that values initiative, trust, and continuous improvement.