Customer Success Associate

Customer Success Associate 

Innovasea | Aquatic Solutions Built for Life 

Ready to join a passionate team committed to a more sustainable future? Innovasea (pronounced In-no-va-see) is at the forefront of revolutionizing aquaculture solutions and advancing the science of fish tracking. We provide complete end-to-end solutions to improve sustainable fish farming and better understand and preserve our marine and freshwater habitats.

When you work at Innovasea, you join a group of over 250 employees committed to our values of authenticity, collaboration, commitment, innovation and stewardship. As a member of the team, you’ll have the opportunity to be part of an organization relentlessly committed to building a better tomorrow. 

About the role

Join Innovasea, a world leader in aquaculture technology, as a Customer Success Associate focused on the Scandinavian market. Reporting to the Customer Success and Quality Manager in Norway, you will be responsible for executing our proactive Customer Success strategy and building strong customer relationships. This involves frequent follow-up meetings, customer training and onboarding, first-line support and identifying sales opportunities. In this position you will collaborate with our sales, technical and development teams to help customers achieve their goals. 

What you'll be doing

• Handle customer onboarding, training, and first-line support inquiries.


• Build and maintain strong customer relationships through frequent follow-up meetings, identifying specific unmet needs and new opportunities.


• Resolve client challenges by investigating issues, suggesting solutions, and making recommendations.


• Provide feedback to Product Management on equipment performance and features.


• Collaborate with Sales and Technical team to ensure seamless customer experience.


• Perform needs analysis of existing clients to meet their needs.


• Occasional travel to client locations for meetings, training sessions and assistance with equipment deployment.


• Contribute to evolve our existing proactive Customer Succes strategy

What We’re Looking For

• A service-minded person with a strong focus on customer satisfaction and support.


• The ideal candidate is proactive, curious and structured.


• Experience with Customer Succes/sales and support - including teaching or training.


• Ability to create and deliver presentations tailored to the audience needs.


• Good writing, communication, organizational and interpersonal skills.


• Proficiency in English. The candidate must have excellent communication skills in English, both written and verbal.


• Fluency in Norwegian. The candidate must be able to speak and write fluently in Norwegian.


• Familiarity with CRM systems.


• Proficient with Microsoft Office.

 
Preferred / Nice-to-have 

• A bachelor’s degree is preferred. However, relevant experience and the right personality can compensate for the lack of formal education for the ideal candidate.


• Knowledge of aquaculture.

Innovasea is an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.