Customer Success Manager

We are looking for a Customer Success Manager to join us in our Oslo office. Our Customer Success Team spans the Scandinavian countries and works daily to secure excellent customer experience. You will be responsible for building long-term sustainable relationships with our customers, advocating customer needs internally, and working collaboratively with HR and IT at our customers. We at CatalystOne are at an exciting moment in our growth journey and need to ramp up with the skills and experience needed to succeed. Read on to find out more and apply!

What you will do:

• Proactively manage your portfolio of customers; our customers consist of exciting companies in the range of 300-5000 employees within all industries.


• Lead the customer's strategic stakeholders within HR, IT, and other relevant areas to achieve a desired business outcome


• Together with your customers, build and execute success plans, as well as making forecasts and predictions for each customer.


• Assess and report churn risk for all customers


• Identify and pursue opportunities for upselling and cross-selling – software, recurring services packages, and stand-alone services.


• Involve and engage internal experts to meet customer needs


• Steer and guide the internal teams that are supporting the customer


• Maintain a high level of customer engagement to increase customer satisfaction and willingness for customers to participate in activities, and increase chances of the customer acting as an ambassador for CatalystOne

Requirements:

• 3-5 years experience owning a portfolio of customers


• Experience working as KAM, Account Executive or Customer Success Manager, ideally within a SaaS company


• Commercial experience and business acumen


• Results orientated


• Comfortable and used to working to set KPIs and targets


• Negotiation skills


• Great communication and collaboration skills internally and externally


• Fluent in a Scandinavian language, as well as English

Benefits:

As well as your salary, you’ll receive:

• 
  Financial and Health Security: Benefit from a comprehensive pension and insurance package, plus private healthcare.


• 
  Your Well-being, Your Way: Take advantage of our wellness contribution to stay on top of your health.


• 
  Tech Tools for Efficiency: Get the job done with a choice of laptop (mac / PC), mobile phone & subscription, and a home internet allowance.


• 
  Easy Commuting: Offset your commute costs with our public transport allowance.


• 
  Lunch Made Easy: Skip the hassle and grab a bite at our staff canteen.


• 
  Flexible Work Setup: Hybrid for your life-work balance.

CatalystOne does not accept unsolicited resumes from search firms/recruiters. CatalystOne will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to the specific open position(s). Search firms/recruiters submitting resumes to CatalystOne on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.

We would like to inform you that all candidates who receive a job offer will be subject to a background check.