Customer Support Specialist

Are you passionate about delivering exceptional customer support and excited to join a vibrant, creative team? Kahoot! is searching for a dedicated Customer support specialist to help our users maximize their experience with our dynamic learning platform. The Customer support specialist will help our Norwegian customers and sales teams with the Dragonbox Skole, Motimate and Kahoot! Products.

In this position, you'll be the friendly face that helps our users get quick and effective answers to their questions, all while showcasing the amazing value of our products. You'll partner closely with our fantastic customer success and engineering teams to tackle any challenges and boost user satisfaction.

About the Team

As part of our close-knit group of talented professionals, you'll work alongside others dedicated to enhancing our client support efforts. Our Support team is vital as the face of our product, delivering extensive client support and working in harmony with the wider multibrand team. The candidate that we are looking for will be located in the Oslo office, and will report to the Kahoot multibrand manager. 

About Kahoot!
The Kahoot! Group is on a mission to make learning awesome! We want to empower everyone, including children, students, and employees to unlock their full learning potential. Our Kahoot! learning platform makes it easy for any individual or corporation to create, share, and host learning sessions that drive compelling engagement.

Launched in 2013, Kahoot!’s vision is to build the leading learning platform in the world. Since launch, Kahoot! has hosted hundreds of millions of learning sessions with more than 10 billion participants (non-unique) in more than 200 countries and regions. The Kahoot! Group includes Clever, the leading US K-12 EdTech learning platform, together with the learning apps DragonBox, Poio, Drops, Actimo, Motimate, and Whiteboard.fi.

The Kahoot! Group is headquartered in Oslo, Norway, with offices in the US, the UK, France, Finland, Estonia, Denmark, Spain and Poland. To learn more, visit us at kahoot.com, and let’s play!

Our K!rew

At the Kahoot! Group we champion a positive culture of collaborative learning and innovation. With a global team of more than 600 employees representing over 50 different nationalities, we’re a diverse and fun bunch of people! We work hard and celebrate our wins, tackle challenges with original ideas and learn something new every day.

We are driven by our mission and guided by our values: playful, curious and inclusive.  

If you talk to anyone working in the Kahoot! Group, they will tell you that one of the greatest perks is being able to see how the work you do puts a smile on the face of kids, teachers and learners all around the world.

Responsibilities

• Answer Dragonbox Skole, Motimate and Kahoot! customer support inquiries in Norwegian and English, that are received via email. 
• Handle phone support for Dragonbox Skole between 09:00 to 16:00
• Assist with sales support tasks like reaching out to customers, ordering merchandise and help organize events and conferences. 
• Build extensive knowledge of our products and stay in the loop with all updates. Both the platform and the app, as well as any additional paid features. 
• Work closely with support, sales and engineering when it comes to everything from product releases, bug fixing and escalations. 

• 1 year or more experience with customer support. 
• Fluent in Norwegian and English; excellent English writing skills.
• A clear vision of what great support is and how support processes should scale in the future. 
• Experience with managing and using customer support systems such as Zendesk is not a requirement, but it is definitely a strength that we’d value.
• Experience in handling customer complaints proactively.
• Has a customer-first mindset.
• Energetic, driven, open to change. 
• Self-starter, troubleshooter, reliable and trustworthy.
• Works well under pressure and keeps their head cool when workload increases.

• A competitive compensation package
• Home broadband allowance
• Mobile subscription
• Hybrid work set up
• Flexible working
• Buddy program 
• Social and company events (virtual and in person)
• A diverse, friendly and international environment 
• Subsidized sport activities such as padel, cageball and running
• Sponsored Norwegian language classes