Director of Customer Onboarding

Join us and be part of a shaping the future of customer success!

Location: Oslo, Bodø, Bergen or Remote anywhere in Norway
Salary: 1.2M - 1.3M NOK/year

At Aidn, we are growing rapidly, and we’re looking for a Director of Customer Onboarding to ensure that our customer experience is seamless from day one. This is a critical role to ensure smooth onboarding for our customers, helping them implement our solutions with ease and efficiency. 

In this position, you’ll lead a growing team of project managers and consultants and be at the heart of driving operational maturity across Aidn. By collaborating closely with key teams, including Customer Experience, Product, Engineering, and Commercial, you’ll ensure that we deliver exceptional onboarding experiences that meet the pace of our rapid growth. This is a leadership role that requires not just a strategic mindset but also a hands-on approach to ensuring our projects are executed smoothly and consistently.

What You’ll Do:

• Own the Customer Onboarding: Lead the execution of Aidn’s onboarding programs, working cross-functionally to ensure consistent rollouts that align with our scaling needs. You will also drive the design and delivery of training content to ensure it’s tailored to support our customers.


• Drive Process Excellence and Governance: Establish and maintain project delivery standards, templates, and routines, while designing and implementing governance models, decision frameworks, and reporting standards. You will track project health, address risks, and lead continuous improvements in documentation, tooling, and execution practices to ensure efficient, smooth, and aligned project delivery across the organization.


• Project resource planning and staffing: Coordinating available resources, managing changes, and ensuring the right competencies are in place at the right time.


• People Leadership: Build, develop, and manage a high-performing team of project managers and onboarding specialists. You’ll oversee the professional growth and well-being of your team and manage external consultants to ensure effective collaboration on key projects.

We think you will thrive at Aidn if you have...

• A strong background in project management, with a focus on onboarding at scale.


• Demonstrated ability to build and lead high-performing teams in a fast-paced environment.


• A strategic mindset with the ability to translate vision into actionable execution.


• Experience in continuous improvement and driving process excellence.


• Proven ability to manage external consultants, ensuring alignment with organizational goals.


• A passion for fostering a collaborative culture and driving cross-departmental alignment.


• Experience working with health or public sector clients is a plus.

Why Join Us: 

• Work in a fast-growing company with an exciting mission to reshape how organizations onboard and engage with their customers.


• A remote-first culture, offering flexibility and work-life balance.


• Opportunity to shape the future of onboarding for a rapidly expanding company, helping us execute initiatives that are both impactful and scalable.

If you’re excited about building world-class onboarding programs and leading a team of talented professionals, we’d love to hear from you.

Aidn is part of the Kernel cooperation, where we build technology for the next generation of welfare societies. With financial backing in order, we are privileged to be a fully autonomous startup busy building our company from the ground up the way we see fit.

Aidn recognizes and celebrates diversity in all its forms, visible and non-visible in all areas of the work environment. We work to promote an anti-discriminatory environment where everyone feels safe and welcome.

Read our full Diversity, Inclusion & Belonging policy in our handbook here.

Are you curious? We welcome you to check out our employee handbook to get to know us, some of our benefits, and what drives us.