IT Sales and Services Application Leader

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With approximately 1,400 employees operating in more than 20 countries, Carrier's Industrial Fire business is a global leader in fire detection and suppression solutions for high-hazard applications across verticals such as critical infrastructure, oil and gas, marine and clean energy. Our global team leverages strong customer relationships across four recognized brands, Det-Tronics, Marioff, Autronica, and Fireye, to deliver differentiated lifecycle solutions and advance growth across key segments.

About the role

We have an exciting opportunity for a highly motivated individual to join our new Enterprise Core IT of the stand-alone Industrial Fire business as an IT Sales and Services Applications Leader. In this position you will support our brands such as Det-Tronics, Marioff, Autronica, and Fireye - the global leaders in fire detection and suppression solutions.

As the IT Sales and Services Application Leader your main responsibilities will include overseeing the strategic implementation, management and optimization of Salesforce, ServiceMax, eCommerce, and CPQ applications as well as to aide in a successful transition of the Industrial Fire business from Carrier to Sentinel Capital Partners in Q3 2024. You will play a critical role in driving sales and service excellence by leveraging technology solutions to streamline processes, enhance customer experiences, and drive business growth. This position will report to the Chief Information Officer of Industrial Fire, and will be based in Trondheim, Norway.

Your Responsibilities will be to:

• Develop and execute a comprehensive strategy and roadmap for sales and service applications, including Salesforce, ServiceMax, eCommerce, Field Service Management and CPQ.
• Lead the administration, configuration, and customization of Salesforce Sales Cloud, Service Cloud, and other Salesforce applications, ServiceMax, eCommerce and CPQ applications.
• Work closely with service and sales teams to define and configure above mentioned applications by understanding their requirements, and configure them to meet the needs and enhance productivity.
• Collaborate with business stakeholders to prioritize initiatives and define requirements to meet evolving business needs.

• Provide strategic direction and guidance to team members, empowering them to deliver high-quality solutions and support services that meet business objectives and exceed user expectations.
• Collaborate with sales, service, marketing, and IT teams to align application initiatives with strategic goals and drive business value.
• Manage vendor relationships, contracts, and service level agreements in your domain.

Who you are:

You have a strong background in sales and service applications, particularly Salesforce, and a proven track record of successful application and project management in an enterprise environment. You are energized by continuous learning and surrounding yourself with opportunities for personal and professional development. You feel comfortable rolling-up your sleeves to solve the root cause. You demonstrate excellent communication, and interpersonal skills, with the ability to influence and collaborate effectively with diverse teams and stakeholders.

• Bachelor's degree in Information Technology, Business Administration, or related field.
• Extensive experience in sales and service application development and management, with a focus on Salesforce, ServiceMax, eCommerce, and CPQ.
• Strong knowledge of Salesforce Sales Cloud, Service Cloud, and other Salesforce applications, with hands-on experience in administration, configuration, and customization.
• Proven track record of successful project management and delivery in a complex organizational environment.
• Excellent project management skills, with the ability to prioritize tasks, manage resources, and deliver results on time and within budget.
• Familiar with Agile principles and SCRUM techniques.
• Relevant certifications such as Salesforce Certified Administrator, Salesforce Certified Sales Cloud Consultant, or Salesforce Certified Service Cloud Consultant are desirable.

What we can offer you:

We are committed to offering competitive benefits programs for all of our employees and enhancing our programs when necessary.

• An exciting and challenging position in a team with skilled colleagues.
• Competitive conditions and flexible working time arrangements.
• Good pension and insurance schemes.
• Extra week off with pay (6th holiday week).
• A professional work environment where we always strive to deliver and exceed expectations.

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.

Join us and make a difference.

Apply Now!

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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