Norwegian Customer Happiness Hero

Role: Norwegian Customer Solutions Specialist
Location: Sofia, Bulgaria
Type: Full-time (40h/week)
Start Date: September 2025

About the Role

Our client is expanding its team in Sofia and is looking for a Norwegian Customer Solutions Specialist to support one of the worlds largest search engine providers. This role is about much more than answering questions its about empowering customers, ensuring they make the most out of the products they use, and providing a seamless experience across multiple channels.

This is a fantastic opportunity for someone fluent in Norwegian and English who thrives on problem-solving, enjoys helping others, and wants to build a career in a global environment.

Key Responsibilities

• Provide professional support across phone, email, and chat while ensuring a high customer satisfaction rate.
• Use CRM systems, ticketing tools, and established protocols to resolve issues within agreed service levels.
• Deliver quick, clear, and empathetic solutions to customer inquiries.
• Contribute to knowledge sharing, process improvements, and team collaboration.
• Stay up to date on product knowledge, industry trends, and best practices through continuous training.
• Consistently achieve or exceed performance goals such as first-contact resolution, handling times, and satisfaction scores.

What You'll Need

• Fluent communication skills in Norwegian and English.
• Strong interpersonal abilities and a customer-focused approach.
• Problem-solving mindset with the ability to explain complex concepts in a simple way.
• Adaptability, eagerness to learn, and comfort with structured guides and processes.
• No technical background is required just enthusiasm and a willingness to grow.

What We Offer

• Flexible contract conditions, including part-time options.
• Relocation support from travel expenses to housing assistance.
• Fully paid, structured training program.
• A stable career path with development opportunities.
• Competitive salary plus additional health insurance.
• 50+ benefits and services to choose from.
• A positive, international environment where collaboration and growth are part of daily life.
• Referral bonuses and team-building initiatives.

About the Company

As a publicly traded organization (NYSE & TSX: TIXT), the company is the largest employer in Bulgaria CX industry, with more than 4,600 employees. With a portfolio spanning digital services, AI solutions, and customer experience design, the company is committed to excellence, strict adherence to client procedures, and providing employees with opportunities for long-term growth.

Equal Opportunity Statement

The company is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, religion, gender, sexual orientation, national origin, or disability.

Bring your Norwegian skills and problem-solving mindset to Sofia apply now and start your journey with us!