Product Service Delivery Manager

IPT Global, is a Houston-based technology company at the forefront of Well Assurance Software and Services.

The Product & Service Delivery Manager is a senior technical operations and client-facing leadership role responsible for the safe, reliable, and high-value delivery of IPT Global’s products and services in Norway. This role leads operational teams and projects across the Norwegian Continental Shelf, acts as the primary point of contact for IPT Global Norway, and ensures that operational performance is translated into clear, credible, and actionable value for clients.

The role sits at the intersection of operations, technology, and client business delivery—coordinating across internal departments to ensure seamless execution, continuous improvement of products and services, and strong, long-term customer partnerships.

Operational Leadership & Delivery

• Coordinate the safe, reliable, and efficient execution of all IPT operational activities on the Norwegian Continental Shelf.
• Lead and manage personnel and projects delivering IPT products and services.
• Act as a Subject Matter Expert (SME) across IPT’s product and service portfolio.
• Own operational performance tracking, analysis, and reporting for clients.
• Deliver structured performance reviews, after-action reviews (AARs), and operational insights that clearly demonstrate customer value.
• Continuously evaluate and improve operational processes, tools, and delivery models.
• Contribute to the evolution of IPT Global’s products and services based on field and client experience.

Reporting, Insights & Value Demonstration

• Create and deliver high-quality, impactful client reports and AARs.
• Work with clients to understand reporting goals and tailor outputs accordingly.
• Identify opportunities to provide deeper, more actionable insights, recommendations, and performance data.
• Seek and incorporate client feedback to continuously improve reporting relevance and impact.

Client Relationship Management & Customer Success

• Serve as the primary point of contact for client operational and delivery matters.
• Build and maintain strong, long-term relationships across client organizations.
• Ensure delivery of high-quality service, technical support, and project management.
• Proactively solicit, track, and report customer feedback using approved systems.
• Work directly with clients to optimize their use of IPT software and services.
• Introduce new technologies and product offerings through presentations, workshops, and lunch-and-learns.

Commercial Growth & Business Development

• Identify, pursue, and secure opportunities to upsell and cross-sell IPT products and services.
• Expand IPT’s footprint within existing clients across operating groups, assets, or regions.
• Support new business generation by cultivating and converting qualified leads.
• Contribute to annual client development plans, reporting KPIs and progress against objectives.
• Ensure risks, challenges, and opportunities are visible to management and addressed in a timely manner.

People Leadership & Performance Management

• Lead, manage, and develop team members to ensure high performance and engagement.
• Clearly document team performance, delivery outcomes, and development plans.
• Provide regular feedback, coaching, and support for professional growth.
• Address performance or behavioral issues promptly in line with HR policies and processes.
• Ensure adherence to departmental, company, and HR policies and procedures.

Cross-Functional Collaboration & Project Management

• Collaborate proactively with data science, product, operations, marketing, and business development teams.
• Provide technical insight and field-based feedback to support product and service optimization.
• Serve as project manager for key client or internal initiatives, ensuring clear communication and successful adoption.
• Deliver internal training and knowledge-sharing sessions focused on lessons learned and best practices.

Knowledge, Data & Documentation

• Maintain exemplary client data management and corporate knowledge retention.
• Ensure accurate client records, including contract updates and renewals.
• Coordinate standardization of operational documentation creation, storage, and revision.

Industry Engagement & Representation

• Represent IPT Global at industry events, seminars, trade shows, and professional forums (e.g., SPE, IADC).
• Support marketing and brand-building efforts through active industry participation.

• All other duties assigned.

Preferred Requirements 

• Scandinavian National based in Stavanger or Bergen
• Demonstrable experience working in leadership role in drilling, completions, intervention, and P&A projects.
• Bachelor’s degree in engineering from accredited university.
• The ability to include nights/weekends and work extended hours is required.
• Must be able to travel as needed to rig site and client offices.

Why work with IPT Global?

We:

• Are trusted by global operators to deliver safer, smarter well operations.
• Develop and deploy innovative software solutions backed by technical excellence
• Operate with a culture of collaboration, integrity, and continuous improvement
• Are committed to agile innovation, and high-performance teamwork