Norwegian Speaking Customer Happiness Specialist

Patrique Mercier Recruitment FR, a leading recruitment agency specializing in connecting talented individuals with outstanding opportunities in Greece, is excited to announce an opening for a Norwegian Speaking Customer Happiness Specialist. This role is vital in ensuring that our Norwegian-speaking customers receive unparalleled support and service, helping to foster a culture of customer satisfaction and loyalty.

Responsibilities

• Act as the primary contact for Norwegian-speaking customers, providing assistance through various channels such as phone, email, and live chat.
• Enhance customer satisfaction by addressing inquiries efficiently and resolving any potential issues that arise.
• Document customer interactions and feedback in our CRM system for accurate tracking and analysis.
• Monitor and identify trends in customer feedback to suggest improvements to the customer experience.
• Collaborate with other departments to implement effective solutions that prioritize customer happiness.
• Stay abreast of product offerings and updates to provide knowledgeable support to customers.
• Contribute to a positive team dynamic by sharing insights and participating in team initiatives focused on enhancing customer service.

• Fluency in Norwegian and English, with excellent communication skills both written and verbal.
• Experience in customer service or a related field is highly desirable.
• Strong interpersonal skills, with the ability to connect and build relationships with customers.
• Problem-solving mindset and a commitment to ensuring a positive customer experience.
• Familiarity with CRM systems and customer support tools is an advantage.
• Strong organizational skills and attention to detail in handling customer requests.
• A passion for providing excellent customer service and enhancing customer happiness.

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...