Norwegian Speaking Online Platform Support Agent

Patrique Mercier Recruitment FR is excited to present an opportunity for a Norwegian Speaking Online Platform Support Agent. This role focuses on providing excellent support to our Norwegian-speaking users, helping them navigate our platform effectively. If you’re dedicated to delivering top-notch customer service and have a knack for problem-solving, we want you on our team!

Responsibilities

• Assist Norwegian-speaking users through various support channels including email, live chat, and phone, addressing their inquiries and resolving issues related to the online platform.
• Diagnose and troubleshoot problems related to user accounts and platform functionality promptly.
• Educate users on maximizing their interaction with the platform and navigating its features.
• Accurately document customer issues and resolutions in our CRM system to ensure quality service.
• Collaborate with different teams to report recurring issues and suggest improvements for user experience.
• Stay updated on new features and platform changes to provide the most accurate assistance.
• Ensure follow-up communication with users to verify their satisfaction with the solutions provided.

• Fluent in Norwegian and English, with strong written and verbal communication skills.
• Previous experience in customer support or technical assistance, especially in an online setting.
• Solid understanding of online platforms and their functionalities.
• Proven problem-solving skills and a customer-oriented mindset.
• Excellent communication and interpersonal abilities.
• Experience with CRM software and support tools is beneficial.
• Ability to work independently and handle multiple tasks in a fast-paced environment.

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...